FAQs

Wholesale

If you're interested in becoming a stockist, please contact us with your company details and we will send you a PDF catalogue and wholesale price list.

 Bespoke items

Bespoke and customised items can be made on request. Please get in touch to discuss your requirements further – we love working on special pieces!

Caring for your Jess Collinge creations

Jewellery

Avoid getting wet  – that's the jewellery, not you! Don't put it through the wash, wear it in the shower or go swimming with it on. We've all done it, we all have absent moments, but you've been warned, it may not survive. A little bit of rain won't do it any harm, it'll just ruin your hair-do.

Store out of direct sunlight – again, that's the jewellery, not you, unless you have really pasty skin or are a vampire, then keeping out of sunlight is probably best. Store in a drawer or jewellery box to preserve the vibrant colours. Too much sunlight will fade the colours and yellow the resin. 

Avoid contact with perfumes – most of us like to smell nice and love a dowse in perfume, the jewellery does not. Try to apply any fragrances before you put your jewellery on, to reduce tarnishing the chains or damaging the resin.

Keeping 'em clean – use a silver polishing cloth to remove any tarnished areas on the chains. If the tarnishing is being a stubborn so-and-so, use a tiny amount of Brasso on a soft cloth and your chain/ear hoops should gleam again. Use the polishing cloth provided with your item to clean the resin/acrylic. Don't use anything abrasive on the resin or acrylic, as it will cause micro scratches to the surface.

As with any materials, natural discolouration will occur over time. This is due to natural oils our skin produces and our bodies PH balance (some of us are more acidic than others – yes, we are the sour ones!)

Mugs

All mugs are dishwasher safe,  but if you want to make those colours pop for longer, give them a hand wash with a gentle detergent.

T-shirts

Wash at 30°

Do not bleach

Iron inside out on a medium setting

Do not tumble dry

Simple, right?!

If a little bit of puckering occurs round the embroidered area, just turn your t-shirt inside out, place a tea towel over the back embroidered motif and run a medium heat iron (with no steam) over it for a few minutes. This will flatten and even out the embroidery. Don't forget the tea towel, you don't want to accidentally scorch your lovely t-shirt.